Once you've saved a plain text version, you'll receive a copy when previewing your email. I have tested this method as per DavidL2 mentioning this previously, and when the ticket is created the HTML format is not present.
Plain text editor zendesk update#
The plain text won't update automatically if you make further changes, so remember to click 'Generate plain text' whenever you save your campaign. Zendesk currently does not support HTML or Rich Text, this is what it only supports: Text, Decimal, Integer, Boolean, DateTime, Collection. Next click either 'Save and continue' or 'Save and exit'. you to integrate JavaScript resources using any of the standard Zendesk text. You can edit the text within this window. Many organizations adopt Zendesk as a departmental solution in one area and. Be sure to read through the plain text version to check it's copied across correctly. In the Custom Page Editor, select the Text Add-on and drag it onto your custom page.
Plain text editor zendesk how to#
The text from your email will now be copied into a plain text version. This article will teach you how to enter basic text, but be sure to check out the other Text Add-on articles to learn how to format your text and add media. Once you've finished building your email campaign and are happy with the content, click 'Save' in the top right-hand corner of the editor page and a small window will appear.Ĭlick 'Generate plain text' in the lower right-hand corner of the window. If your page does not default to the editor you want, you can use the Edit icon then choose the v4 editor. Then choose how you want to create the message.
A plain text version of your email can be created in all three modes within Create. DO NOT USE MICROSOFT WORD or text editors that are not in plain text format because these programs will disrupt the required format and your code will not work. Paste from Word, Paste as Plain Text Spell Check Locked Content (Read Only) To select the v4 editor, go to Messages and then click New Message. Having a plain text version maximises the number of subscribers who can view your email and also helps to avoid spam filters.
It's important to have both an HTML and plain text version of your email campaign.
This guide is only relevant to the following editors - Campaign Designer, Classic Editor & HTML input. Our new Email editor automatically creates a plain text version of your email for you, every time you save your campaign in the editor.
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